Student and Family Support Office
Get help with questions or concerns about your child’s education.
If you have a question or concern about your child’s education, start by speaking with your child’s teacher. If you need more support, contact the school’s principal.
If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.
Contact
If your question requires additional follow-up or assistance beyond the school and superintendent level, please contact the Student and Family Support Office:
When you contact our Student and Family Support Office
- we will acknowledge your inquiry within 2 business days
- we aim to provide an answer within 5 business days
The DSBN Student and Family Support Office aligns with the service standards outlined in the Ministry of Education’s PPM 170. If we cannot provide a response within five business days, we will provide an estimate of when you can expect a reply.
To help us respond to your inquiry, please provide:
- your name and contact information
- your child’s name and school
- a description of your question or concern
- any steps you have already taken to try to resolve the issue
When emailing or calling in, please provide as much information as possible, including parent and student name, school name, and a detailed description of your question or concern. Review the privacy notice.
Form instructions
When filling out the form below, please select one of the categories that best fits your question or concern. After you submit the form, you will receive an automated reply via email confirming your form was submitted.
Submissions are triaged by the Student and Family Support Office team and assigned to the appropriate staff for a response. The person assigned aims to provide a response or an estimate of when you can expect a response, within five business days.
Personal information on this form is collected, used and disclosed in accordance with the Education Act, R.S.O. 1990, c.E.2, as amended and the Municipal Freedom of Information and Protection of Privacy Act. R.S.O 1990, c.M. 56, as amended and will be used for the purpose of assessing, coordinating and providing student and family support services and any similar or related purpose(s). Questions about this collection, use and disclosure should be directed to the Freedom of Information Coordinator, District School Board of Niagara, 191 Carlton Street, St. Catharines, ON L2R 7P4 905-641-1550.